Refund policy
We hope you love our products as much as we do and are happy with your purchase!
Thank you for shopping with us and supporting our small business!
You have 30 days to return products purchased, that are unused and in original condition for a store credit. We do not accept returns on used products and highly suggest you donate them to someone in need or gift to a friend. In an effort to stop landfill pollution we no longer accept used product returns.
We have samples and guides helping out with product recommendations to make sure you find something that you'll be really happy with. We think this approach is better for you, better for us, better for the small companies whose products we sell, and better for the planet.
If you’d like to return or exchange an item bought in our Evanston studio, please contact us at info@moonbabe.co
If you’d like to return or exchange an item bought online, please follow the steps below.
How do I return an online purchase/order?
To initiate a return, please:
- Email info@moonbabe.co and include your name, order #, reason for return, and email address used to purchase order
- Someone from our team will get back to you with instructions on how to proceed. Please allow 1-2 business days for a response.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@moonbabe.co.
How long will it take to process a return?
Store credit will be issued via email as soon as the returned product is received and processed. Please note, shipping costs will be deducted from the total amount credited. Any credit card refunds typically take 5-10 business days to appear on your card statement.
We'll pay the return shipping cost (and provide a label) only if the return is a result of our error (i.e., you received an incorrect, or manufacturer defective item).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@moonbabe.co.